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danpinkney
Newbie
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Message 1 of 2

Cancellation of Broadband and Calls Package

Hi, 

 

I've recently split from my partner and no longer live at the address where the above package is active. As such I wish to cancel it effectively immediately. My ex partner has no wish to keep the package or transfer it into her own name.

 

Can you advise where I stand with regards to this? Will there be a cancellation fee involved?

 

Also I am unable to call due to the fact I'm hard-of-hearing, hence posting the query on the forums. Would be handy if I could deal with the issue via email.

 

Regards,

 

Dan

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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Cancellation of Broadband and Calls Package

This is a BT Customer forum, you would have to contact BT directly. There is normally a cancellation fee.

 

There is some help here http://bt.custhelp.com/app/answers/detail/a_id/13867/c/761

 

You can contact BT via this page. You may wish to try live chat.

 

http://www2.bt.com/btPortal/application?pageid=pan_contactus&siteArea=pan

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