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Message 1 of 4

Cancellation of landline under POA

I am trying to cancel land line for my mother who has gone into a care home .  I have POA.  I have tried ringing 08007831401 but just get stuck in endless queue.  Any help appreciated.  Thank you.

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Message 2 of 4

Re: Cancellation of landline under POA

This is just a customer to customer self help forum.

Unfortunately, you will need to persevere with the queue.

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Message 3 of 4

Re: Cancellation of landline under POA

@BunC 

Have you read this page, as the POA needs to be registered with BT first?

https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-

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Message 4 of 4

Re: Cancellation of landline under POA

Thanks Keith that's really helpful.  🙂

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