Cancellation of landline under POA

[BunC]

I am trying to cancel land line for my mother who has gone into a care home .  I have POA.  I have tried ringing 08007831401 but just get stuck in endless queue.  Any help appreciated.  Thank you.

[licquorice]

This is just a customer to customer self help forum.

Unfortunately, you will need to persevere with the queue.

[Keith_Beddoe]

@BunC 

Have you read this page, as the POA needs to be registered with BT first?

https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-

[BunC]

Thanks Keith that's really helpful.  🙂