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b_bez
Contributor
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Message 1 of 3

Cancelled Contract, No email verification

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Phoned BT to cancel my contract on 24th, due to email notification about more price rises.  I was asked if I'd be going to another provider then 24th August was mentioned (assuming that's when my Broadband will go off.  Question is, I've had no conformation email that I've terminated contract, will I receive one or do I now just find another provider?

thanks

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CJT80
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Message 2 of 3

Re: Cancelled Contract, No email verification

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@b_bez

Assuming you want to keep a service at your property you need to find another provider and move to them.

This will cause a "migration" and cancel the service with BT.  This will happen with most (if not all) major providers EXCEPT Virgin Media. 

 

Kind Regards
CJT80
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b_bez
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Message 3 of 3

Re: Cancelled Contract, No email verification

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Thank You for the Info.