Hi BT Community,
I left BT in spring 2017 (yes, two and a half years ago). In the meantime I have made around four repeated, long calls to "Customer Services" to properly cancel both the account and Direct Debit, after they made a number of mistakes in entirely cancelling everything together.
Yet I still receive monthly bills for +£0.52 and -£0.52 alternatively. I have called about this exact problem several times and been wrongly assured it has been fixed. I am unable to find an email address to write to.
So while I never owe any money, I could do without hearing from BT every month with this strange billing quirk. I do not want a relationship with this company any more than I can face calling again to no avail.
Please can anyone help me stop these ghost bills?
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
Sincere apologies that you're receiving these bills. This looks to be an error on our part and I am disappointed that this is still happening despite the calls you made to try and get this resolved.
You can get in touch with us and we will give you a hand from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages