I have tried on three different occasions to have orders on my account cancelled (on the last attempt I spoke to three different departments...). I was assured each time that within 24 hours the orders would disappear from my account - they haven't and it's a week since I last called.
The open orders are preventing my new ISP from taking over the service.
Could someone please take a look at this for me and get the orders removed properly?
Thanks very much.
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How long ago did you place the orders, and when did you cancel them?
Cancellations can take quite a while to be removed, as all of the tasks associated with the cancellation have to be closed first.
13th December. Was told it would be within 24 hours.
Its going to take a lot longer than that.
If you cancel and transfer a service, there is a minimum of 10 days before another provider can take over. This is an Ofcom requirement to reduce the incidence of slamming, or ordering errors where someone else gives the wrong address when placing an order.
Try again on the 23rd December to see if the orders are cancelled on MyBT.
Thanks. I've just tried Live Chat again so let's see what the next 24 hours brings!
Original order was to add broadband plus there was another mystery order to add anytime calls which I already had.
Will update this post either way tomorrow
Original order was to add broadband
That would put a "tag" on the line, to stop another provider placing an order.
At this time of the year, it may take quite a while before this is done.
Thanks - makes sense. The broadband cancellation went through on the 13th as that's sitting in my 'closed' orders. Anything you can recommend in terms of getting that tag removed?
Live Chat removed one of the orders finally - no idea what that was for. There is one outstanding for 'anytime' calls which is ironic as I already have it!