are you switching from another provider or is this your first broadband package?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @Teapotman Welcome to the forum and very sorry to hear that your order was not completed and you were not told and had to call on multiple occasions to find out why.
If you still wish to connect with BT please place a new order (the best deals are available online) and let me know. We will then call and connect you with the credit referrals team who will be able to help you further then.