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jonmale
Aspiring Expert
2,862 Views
Message 1 of 4

Cancelling account

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Hi there,


Where would I be able to find out how much notice I need to give to cancel my account?  I suspect I'm 'out of contract' now.


(ii) how would I cancel it?  What's the easiest way?*

 

(iii) I have a YouView box - what would happen to that when the account closes?  Could I keep it or would I have to send it back?

 

 

Thanks!

 

 

 

*hint: I don't really want to call a call centre line if at all possible.

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Distinguished Sage
Distinguished Sage
2,860 Views
Message 2 of 4

Re: Cancelling account

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try phoning 0800800030 and see if still in contract  if not they may offer a deal to stay but you can just decline



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Distinguished Sage
Distinguished Sage
2,854 Views
Message 3 of 4

Re: Cancelling account

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If you have completed the full initial 12 month BT YouView contract, then the YouView box is yours to keep.

 

You can find the date your contract started like this.

 

Log into account and paste below llink - should hopefully bring up all contract order history. https://www.bt.com/appsordermgmt/secure/listoforders.do

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

jonmale
Aspiring Expert
2,762 Views
Message 4 of 4

Re: Cancelling account

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Thanks Keith.  I thought that might be the case.

 

When I log in to see my orders I get an error*

 

Is there a way to see my contract period via the navigation options on my account?

 

 

*Some internal error occured.
E00003: Entity 404 could not be found. User Reference is REF20171115-1510273818069

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