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MichalBojo91
Beginner
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Message 1 of 6

Cancelling contract issue

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Hi, 

My contract was expired 31.10.2018. I sent email 23.09.2018, that i don't want to renew my contract because I moving out from UK. Today 1.11.2018 i recived new bill from 1.11.- 30.11.2018.

What can I do? Please help.

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5 REPLIES 5
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Cancelling contract issue

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Not renewing your contract is not the same as cancelling your service.

You can only cancel your service by phone on 0800 783 1401

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MichalBojo91
Beginner
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Message 3 of 6

Re: Cancelling contract issue

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I add on message that i do not to use BT after contract. Why only by phone?
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PaddyB
Moderator
Moderator
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Message 4 of 6

Re: Cancelling contract issue

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Hi @MichalBojo91,

What @licquorice has said is correct, you would need to call BT in order to cancel your service.

Did you get any reply to the email you sent in September?

Thanks

PaddyB

 

 

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MichalBojo91
Beginner
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Message 5 of 6

Re: Cancelling contract issue

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I called on that number and problem is solved. Thanks for help
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PaddyB
Moderator
Moderator
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Message 6 of 6

Re: Cancelling contract issue

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Hi @MichalBojo91,

Thank you for posting back I'm glad that been resolved.

Cheers

PaddyB

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