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Newbie
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Message 1 of 3

Cancelling landline + broadband service

If anyone from BT reads this - plz help!

I have spent a frustrating week and a half trying to cancel my landline + broadband service. My first attempt to self serve online resulted in a raised order to installl two new landlines.!!!!

So, tried phoning. After being passed to 4 x different departments, and 1hr 27 mins on the phone, I thought I eventually got it sorted today, receiving a confirmation email that myline + broadband would be cancelled 30 days hence .

However, I've just now logged on to mybt to track the cancellation order.  The order to cancel the services is now showing a status of cancelled, and I can now expect delivery of a new home hub in 30 days time!!!! 

Can someone from BT please PM me to sort this out urgently - I'm moving house this Friday (31st). 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Cancelling landline + broadband service

Your post does not go to bt. This is a customer help customer forum

Try 0800800030 and cancellation 



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Newbie
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Message 3 of 3

Re: Cancelling landline + broadband service

Thanks for the reply.  

Being as I arrived at this forum from a link on BT's website named "Contact BT", then it's not exactly clear that this is a forum NOT populated by BT employees, but by Joe Public.

I'll try the no. you posted, but I can tell you now....once I get transferred/re-routed I'm hanging up.

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