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csc2ya
Contributor
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Message 1 of 6

Cancelling phone and broadband but switch to another provider

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We've recieved the e-mail from bt today regarding the bt sport price increase. Due to this, my father wants to leave bt and move to another provider for internet, as he feels we are paying far too much for our service.

However, this would involve leaving bt completely, and also stop our phone line, as we rarely ever use it to make calls.

We're looking at moving to another fttc provider, so would need a phone line for this.

What I am not sure of from looking online, is whether it is possible to cancel everything bt related (sport, fttc broadband, and phone), but keep the phone line active so that another provider can use it for their fttc connection when we sign up with them.

Is this possible, or would we have to stop everything, then get the new provider to reactivate the existing line, or install a new one?

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Message 2 of 6

Re: Cancelling phone and broadband but switch to another provider

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Hi @csc2ya   

Don’t cancel your BT broadband as you may lose your telephone number. The way switching works is to go to another provider and if everything is OK they do everything for you including telling BT that you are leaving.

Note the phone line belongs to Openreach, not BT. So all providers (apart from Virgin) will use it. 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switchi...

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csc2ya
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Message 3 of 6

Re: Cancelling phone and broadband but switch to another provider

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I can understand that...however, my father is under the impression that we would still be paying bt for the phone line if we went that route.

What he wants to know, is if it is possible to only pay whichever isp we change to, rather than having to pay bt seperately for line rental (I am aware that if we only pay the isp, a portion of the cost is paid to openreach to cover the line rental).

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-Richie-
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Message 4 of 6

Re: Cancelling phone and broadband but switch to another provider

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Switching is gaining provider led, choose your new ISP and they'll do the rest, Once you switch your BT Sports will automatically cease.
However if you are in a minimum term (contract) you can switch without exit fees for the BT Sport if you notify BT in advance, any line and/or broadband contracts you would be held to term, the price rise allows you to exit a BT Sports contract without penalty, line and broadband are different services that are not increasing.

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Message 5 of 6

Re: Cancelling phone and broadband but switch to another provider

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Hi @csc2ya   When you change provider then the new provider takes over everything including landline, line rental and broadband. Once you leave BT you don’t pay them anything. Perhaps your father still thinks that BT own the line. BT and Openreach split years ago. Your telephone line belongs to Openreach and your provider (no matter if it TalkTalk, BT, or one of the many providers) bills you for the line rental etc.

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Moderator
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Message 6 of 6

Re: Cancelling phone and broadband but switch to another provider

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@-Richie-   cheers for posting and for confirming that the phone and broadband part of the package would incur cancellation charges if the customer is still within the minimum term of their contract for those services as they are separate from BTTV and BT Sport.

thanks
John

Community ModeratorJohnC
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