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Beginner
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Message 1 of 2

Cancelling with BT after 2.5 years - returning Ultra HD box

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I was with BT for 2.5 years, and have had the Ultra HD box since day 1.

I was out of contract in March 2019, and phoned to renew for another year. But within the 14 day cooling off period, i decided to renage on the 1 years contract and cancel my package altogether (phone, broadband, tv and mobile).

I will not go into the details of why, but i was led to believe you get to keep the Ultra HD box if you complete the first year of a contract (which i did 1.5 years ago).

Now i keep getting texts, and messages on my BT.com account stating that i must return the box.

Can someone please advise?

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Aspiring Contributor
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Message 2 of 2

Re: Cancelling with BT after 2.5 years - returning Ultra HD box

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The box is yours, unless you want to recycle it and take advantage of BT's 'offer' to dispose of it.

There are numerous threads about this on the forum, for example:

https://community.bt.com/t5/YouView-from-BT/quot-Return-your-youview-box-or-you-will-be-charged-quot...

Regards