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wignomore
Aspiring Contributor
900 Views
Message 1 of 4

Cancelling yahoo mail plus/pro subscription

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Hi,

 

I have a btinternet/btopenworld email account through my broadband, and also an old yahoo email account that I recently deactivated. I received an email yesterday regarding an existing yahoo mail plus subscription that is being updated to yahoo mail pro, but it's not clear which account this was associated with...

 

I checked around the settings of my active BT email account and couldn't spot anything.


I'd like to check whether this subscription is for my old account - in which case I want to cancel it - or my active one, but I can't find anywhere online to do this. I wanted to speak with someone about this, but when I called Yahoo and spoke to a receptionist, she told me that there wasn't any phone help available, and that any phone numbers found were likely to be fraudulent.

 

Could someone help me out please? I can pass on details of the email accounts in question privately.

 

Thanks in advance!

Simon.

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XRaySpeX
Recognised Expert
880 Views
Message 2 of 4

Re: Cancelling yahoo mail plus/pro subscription

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Yahoo Mail Plus/Pro is a paid-for add-free mail service direct from Yahoo & nowt to do with BT. You need to contact Yahoo direct to cancel it.

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wignomore
Aspiring Contributor
865 Views
Message 3 of 4

Re: Cancelling yahoo mail plus/pro subscription

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Ok, cheers.

Will hunt around for contact info!
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Moderator
Moderator
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Message 4 of 4

Re: Cancelling yahoo mail plus/pro subscription

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Hi @wignomore and thanks for posting. 

 

@XRaySpeX is correct here but I did a quick google search and found this.

 

From the desktop web browser:
  1. Go to Yahoo Mail Payments.
  2. Click Products & Services.
  3. Click your subscription service.
  4. Click Cancel Service.
  5. Follow the onscreen steps to finish canceling the service.

I hope that helps.

 

Cheers

 

David

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