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ben1988
Beginner
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Message 1 of 7

Cannot Claim Reward Card

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I cannot claim my reward card that was offered as part of my broadband package which started on July 2nd. I have been told to wait 30 days but still no luck. I have phoned the loyalty team multiple time and they keep saying the same thing. "They have put the request to get it sent out and someone will contact me". I have phoned about 6 times already in the past month and no one can seem to help.

When I go to by.com/claimmyreward it shows the picture of the card but no link to claim it and it expires at the end of September.

 

I'm not sure what to do now. It's getting ridiculous.

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Cannot Claim Reward Card

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@ben1988 

Did you login to your BT ID, as shown on the top right of that page?

Capture.JPG

Claim my reward

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ben1988
Beginner
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Message 3 of 7

Re: Cannot Claim Reward Card

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Yes, it takes me to the reward page and shows me a picture of the reward card that I'm eligiable for with some terms and conditions but there is no link to claim it.

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Cannot Claim Reward Card

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What happens if you click on the link that I posted?

Here it is again Claim my reward

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ben1988
Beginner
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Message 5 of 7

Re: Cannot Claim Reward Card

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It goes to the same page where it says

"

Claim your reward

This is where you'll find any rewards that are available to claim.
If you don't see your reward below, have a look at our Rewards history and FAQs sections for eligibility requirements.

 

Reward Card
Expiry Date: 30 Sep 2019

 
 

Your reward will be sent to your BT Broadband installation address or the address we sent your BT Mobile SIM or phone to.

"

And then followed by the terms and conditions but no way to actually claim it.

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Cannot Claim Reward Card

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Not sure then.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 7 of 7

Re: Cannot Claim Reward Card

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Hi @ben1988,

Welcome to the Community and thank you for posting.

I'm sorry you've had difficulties claiming your BT Reward. This is something I'll be able to help you with.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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