cancel
Showing results for 
Search instead for 
Did you mean: 
Jc1989
Beginner
114 Views
Message 1 of 5

Cannot claim reward card

I have the same issue as everyone else, go on to claim my reward card and picture of it but no button to claim it, it has been past the 30 days so should be there to claim. I have contacted customer services and heard nothing back 

0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
Distinguished Sage
102 Views
Message 2 of 5

Re: Cannot claim reward card

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Jc1989
Beginner
95 Views
Message 3 of 5

Re: Cannot claim reward card

Thanks 

0 Ratings
Reply
Moderator
Moderator
82 Views
Message 4 of 5

Re: Cannot claim reward card

Hi @Jc1989,

Welcome to the Community and thank you for posting. I'm sorry you're having difficulties claiming your BT Reward Card.

If you send me your details, this will be something I'll be able to help you with. 

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

0 Ratings
Reply
Moderator
Moderator
62 Views
Message 5 of 5

Re: Cannot claim reward card

Hi @Jc1989,

Thanks for sending in your account information, sorry about the problems you are having claiming your rewards card.

I have manually claimed your rewards card and this should be with you in the next 20 days.

I have also sent you a quick private message.

Matt

0 Ratings
Reply