on 31-10-2012 22h54
I have seen a similar topic on the forum, but that was marked as a 'solved, issue, even though there was no particular solution under that thread (people just said that they typed login again and everything worked). However, that does not help me and I have to ask this question as well.
I am currently trying to access MyBT via www.bt.com in order to see my recent bill, but it keeps telling me that my password is incorrect, even though I did make a note of it, so I am sure it IS correct.
In either case, I tried to reset the password, but I keep getting a message saying: 'Sorry, We are experiencing temporary technical difficulties. Please try again later.'
I have been trying to do that for a couple of days and it never works. What are these 'technical difficulties' and when will I be finally able to reset that password and pay me bills?
Thank you in advance.
01-11-2012 4h56 - edited 01-11-2012 4h57
Have you used MyBT before? The reason I ask is that some first-time users don't realise that they have to register separately for MyBT; the main BT Broadband log-in details do not work unless you choose to use them when registering.
If you have used the feature before, Live Chat should be able to help. Keep a copy of the conversation.
on 01-11-2012 18h16
I am having the same problem. I have been trying to reset my password for over a week. I have tried 'chatting' to a number of advisors, and am told that the user name (generated by the system) was very old, and I had to re-register for MyBT. This is impossible without an account number, and my partner - the bill payer - seems to have deleted all references to phone bills, accounts, etc, since we have paperless billing, so I can't find it. I need to be able to download security software for a member of the family who has managed to delete it: this is obviously urgent, but I am being sent round and round in circles!
on 02-11-2012 1h13
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators