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Message 1 of 4

Cannot log in to MyBT/'Technical problems' at reset.

Dear community,


I have seen a similar topic on the forum, but that was marked as a 'solved, issue, even though there was no particular solution under that thread (people just said that they typed login again and everything worked). However, that does not help me and I have to ask this question as well.


I am currently trying to access MyBT via in order to see my recent bill, but it keeps telling me that my password is incorrect, even though I did make a note of it, so I am sure it IS correct.


In either case, I tried to reset the password, but I keep getting a message saying: 'Sorry, We are experiencing temporary technical difficulties. Please try again later.' 

I have been trying to do that for a couple of days and it never works. What are these 'technical difficulties' and when will I be finally able to reset that password and pay me bills?


Thank you in advance.



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Distinguished Guru
Distinguished Guru
Message 2 of 4

Re: Cannot log in to MyBT/'Technical problems' at reset.

Have you used MyBT before? The reason I ask is that some first-time users don't realise that they have to register separately for MyBT; the main BT Broadband log-in details do not work unless you choose to use them when registering.


If you have used the feature before, Live Chat should be able to help. Keep a copy of the conversation.

You can click the thumbs up icon below this message if you think it was helpful.
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Message 3 of 4

Re: Cannot log in to MyBT/'Technical problems' at reset.

I am having the same problem. I have been trying to reset my password for over a week. I have tried 'chatting' to a number of advisors, and am told that the user name (generated by the system) was very old, and I had to re-register for MyBT. This is impossible without an account number, and my partner - the bill payer - seems to have deleted all references to phone bills, accounts, etc, since we have paperless billing, so I can't find it. I need to be able to download security software for a member of the family who has managed to delete it: this is obviously urgent, but I am being sent round and round in circles!

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Distinguished Sage
Distinguished Sage
Message 4 of 4

Re: Cannot log in to MyBT/'Technical problems' at reset.


I am sorry to see you are having problems

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved

This is a customer to customer self help forum the only BT presence here are the forum moderators

john46 | Help Site | BT Service Status
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