I'd take a £50 bet that says they cannot but I will try - it is murder speaking to them. I will screen shot the chat back on the forum either way.
Let us know how the chat goes, please don't post a screenshot as it's against the forum guidelines, however a summary of how the conversation goes would be great.
Just in case somebody out there knows what the problem specifically is here are two screen shots:
In summary - the chat concluded that "I will get a call tomorrow".
I am sorry to report that I have heard that before during my 6 weeks with BT.
That's why I went to this forum as it seems to be the best place to actually get stuff fixed.
Can anybody give me a warm feeling on this one? i.e. a "yep, seen this before, it is an XXX, all they need to do is YYY?".
All I have at the moment is "somebody [in India] will call you tomorrow".
Sorry this has been going on so long.
Send in your details using the contact the mods link in my profile. It may take 3 to 5 working days to get back to you.
If you get the call back tomorrow please let us know how you get on.