Cannot place an order online

[kwhitfield]

Everytime I try to log in and place an order online I get the message, "Sorry, the postcode provided is different to the postcode where service is provided on this account. Please check and re-enter."

I have tried several times with the live chat but nobody seems to know how to fix this.

Can anyone help?

[Keith_Beddoe]

Welcome to this user forum.

Who is your current Service Provider, or is this a totally new connection?

[kwhitfield]

I am currently with BT and have been for several years

I have my landline, broadband and tv with them and only want to order an extra SIM only deal for my dad

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[kwhitfield]

Many thanks for your assistance 

[NeilO]

@kwhitfield sorry about that, I'll send you a private message with info on how you can contact the mod team.