cancel
Showing results for 
Search instead for 
Did you mean: 
kwhitfield
Aspiring Contributor
94 Views
Message 1 of 6

Cannot place an order online

Everytime I try to log in and place an order online I get the message, "Sorry, the postcode provided is different to the postcode where service is provided on this account. Please check and re-enter."

I have tried several times with the live chat but nobody seems to know how to fix this.

Can anyone help?

0 Ratings
5 REPLIES 5
Distinguished Sage
Distinguished Sage
90 Views
Message 2 of 6

Re: Cannot place an order online

Welcome to this user forum.

Who is your current Service Provider, or is this a totally new connection?

0 Ratings
kwhitfield
Aspiring Contributor
86 Views
Message 3 of 6

Re: Cannot place an order online

I am currently with BT and have been for several years

I have my landline, broadband and tv with them and only want to order an extra SIM only deal for my dad

0 Ratings
Distinguished Sage
Distinguished Sage
71 Views
Message 4 of 6

Re: Cannot place an order online

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
kwhitfield
Aspiring Contributor
67 Views
Message 5 of 6

Re: Cannot place an order online

Many thanks for your assistance 

0 Ratings
Moderator
Moderator
58 Views
Message 6 of 6

Re: Cannot place an order online

@kwhitfield sorry about that, I'll send you a private message with info on how you can contact the mod team. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings