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Aspiring Contributor
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Message 1 of 6

Cannot place an order online

Everytime I try to log in and place an order online I get the message, "Sorry, the postcode provided is different to the postcode where service is provided on this account. Please check and re-enter."

I have tried several times with the live chat but nobody seems to know how to fix this.

Can anyone help?

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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Cannot place an order online

Welcome to this user forum.

Who is your current Service Provider, or is this a totally new connection?

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Aspiring Contributor
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Message 3 of 6

Re: Cannot place an order online

I am currently with BT and have been for several years

I have my landline, broadband and tv with them and only want to order an extra SIM only deal for my dad

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Cannot place an order online

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Aspiring Contributor
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Message 5 of 6

Re: Cannot place an order online

Many thanks for your assistance 

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Moderator
Moderator
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Message 6 of 6

Re: Cannot place an order online

@kwhitfield sorry about that, I'll send you a private message with info on how you can contact the mod team. 

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