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AR_Help
Contributor
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Message 1 of 5

Cannot see my online account details

For the past week when I log into my BT account online I get this message:

"Sorry something's gone wrong

There's been a problem getting your account details.
We have registered this problem and will be looking into it shortly."

It has been like this for a week. I have been through the helpdesk chat system which is utterly useless with questions about which browser I am using, what device I am using which are totally irrelevent. I spent almost an hour alone this morning and was cut off twice by the chat reps ! All we are doing is going round in circles - why can't I just raise it as a problem then have them go away and look into it and fix it ?

Can Anyone help please I am at my wits end and am genuinely stressed out from dealing with BT's help operatives who simply do not seem to have a clue what they are doing.

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Cannot see my online account details

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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AR_Help
Contributor
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Message 3 of 5

Re: Cannot see my online account details

Thank you so much Keith I really do appreciate that.

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Moderator
Moderator
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Message 4 of 5

Re: Cannot see my online account details

Hi @AR_Help  Sorry that you are having difficulty trying to access your online account. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to help you with this. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

Community ModeratorJohnC
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AR_Help
Contributor
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Message 5 of 5

Re: Cannot see my online account details

Thank you mate I have messaged you the details.

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