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stephen1982
Contributor
767 Views
Message 131 of 201

Re: Cannot upgrade online to Full Fibre 900

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i should be getting 330 down and 50 up but for some reason only getting 90 will be calling the fttp team at somepoint see what is going on they are back doing home visits now
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kallaur
Beginner
740 Views
Message 132 of 201

Re: Cannot upgrade online to Full Fibre 900

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Hi,

So I have had the button appearing on my BT saying my offer price was coming to an end. I rang in April as I more concerned about the price going up than needing an upgrade (I am on FTTP 250 with whole home Wi-fi and Halo).

When I Rang I had the same issues as mentioned in this post ie no full fibre products available, however renewal date not until June so said I would leave it a month.

I rang yesterday at about 4pm got straight through to someone in the value team and upgraded to 900. Roll on Tuesday.

I think maybe they have found a way to solve the problems

Thanks

 

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maxmania
Beginner
738 Views
Message 133 of 201

Re: Cannot upgrade online to Full Fibre 900

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I had the same trouble. Unable to upgrade online and had to call to order. I did have major issues with speeds at the start but happy to say all my issues have now resolved. Upgraded from 250 which I was still in contract for another 7 months to the 900. 

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maxmania
Beginner
734 Views
Message 134 of 201

Re: Cannot upgrade online to Full Fibre 900

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Anyone who has recently order what price have you been quoted?
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JA407
Contributor
705 Views
Message 135 of 201

Re: Cannot upgrade online to Full Fibre 900

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Kallaur do you have a number for the values team? 

@SeanD is the issue fixed now?

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jmmrly01
Aspiring Contributor
666 Views
Message 136 of 201

Re: Cannot upgrade online to Full Fibre 900

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@kallaur 

Which number did you ring? I'll give em another try

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scotty026
Contributor
657 Views
Message 137 of 201

Re: Cannot upgrade online to Full Fibre 900

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I been told on the 26th Full Fibre should be fully live last week from BT, I'll hold till tomorrow or Wednesday 

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JA407
Contributor
643 Views
Message 138 of 201

Re: Cannot upgrade online to Full Fibre 900

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It’s a shame nobody from BT can advise on here on what’s going on despite the number of pages on this thread

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scotty026
Contributor
601 Views
Message 139 of 201

Re: Cannot upgrade online to Full Fibre 900

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I have tried  the offer to upgrade and still showing the old FTTP package "FTTP 250" 

 

 

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SeanD
Community Manager
Community Manager
591 Views
Message 140 of 201

Re: Cannot upgrade online to Full Fibre 900

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@JA407 wrote:

Kallaur do you have a number for the values team? 

@SeanD is the issue fixed now?


Hi @JA407,

Thanks for the message, I am sorry for the delay in getting back to you.  I have just spoken with our product team and they have confirmed that as from Monday last week Openreach have relaxed restrictions on home visits.  There are a number of factors that Openreach will take into account before attending someones home but they have started again 😀

Cheers

Sean

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