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Peterplus2
Beginner
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Message 1 of 15

Cant veiwl Bills

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Hello

 

I am unable to view my bill on line:

 

If I click on “View” I get the following message:

 

“Sorry

Something went wrong while we tried to process your request. Please try again later.”

 

If I click on “Manage bill settings” I get this message.

 

“Sorry, we could not retrieve this data.”

 

I have received these messages since joining BT approx. 3 months ago.

 

Please help.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: Cant veiwl Bills

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Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 15

Re: Cant veiwl Bills

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Hi @Peterplus2 and welcome.

 

I'm sorry you're having problems accessing your bills online. I'm sure I can help with this. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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Peterplus2
Beginner
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Message 4 of 15

Re: Cant veiwl Bills

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Hello David

 

Is account number all you need and how do I share this with you in a secure manner?

 

Many thanks

 

Peter

 

 

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Moderator
Moderator
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Message 5 of 15

Re: Cant veiwl Bills

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@Peterplus2 if you click on my or @DavidM's username you'll see the 'click here to contact the mods' link which will bring up a webform asking for all the info we require such as your account number and contact info.

contact the mods.png

 

Thanks

Neil

Community ModeratorNeilO
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Peterplus2
Beginner
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Message 6 of 15

Re: Cant veiwl Bills

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Neil

 

Thank you, I have submited the details required.

 

Peter

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Moderator
Moderator
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Message 7 of 15

Re: Cant veiwl Bills

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Hi @Peterplus2,

 

Thank you for sending your details, I'm sorry you're experiencing issues viewing your BT Bill online. I gave your mobile number a quick call I'm sorry I didn't get speaking to you today.

 

I've made a few adjustment to your My BT that should have resolved the issue, please can you let me know if you can now view your bills?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Peterplus2
Beginner
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Message 8 of 15

Re: Cant veiwl Bills

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Hi Paddy,

 

I just checked and still not working, please feel free to call on th emobile number I gave yesterday.

 

Peter

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Moderator
Moderator
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Message 9 of 15

Re: Cant veiwl Bills

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Hi @Peterplus2 Sorry the changes @PaddyB made did not fix the problem with viewing your bills. I'll let him know and he will be back in touch with you.

 

Cheers

John

 

Community ModeratorJohnC
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Moderator
Moderator
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Message 10 of 15

Re: Cant veiwl Bills

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Hi @Peterplus2,

 

Please accept my apology for the delay getting this fixed. I'm chasing an update from the bt.com team and as soon as I know more I'll be back in touch.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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