I am unable to view my bill on line:
If I click on “View” I get the following message:
Something went wrong while we tried to process your request. Please try again later.”
If I click on “Manage bill settings” I get this message.
“Sorry, we could not retrieve this data.”
I have received these messages since joining BT approx. 3 months ago.
Solved! Go to Solution.
Welcome to this user forum.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @Peterplus2 and welcome.
I'm sorry you're having problems accessing your bills online. I'm sure I can help with this. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.
Is account number all you need and how do I share this with you in a secure manner?
Thank you for sending your details, I'm sorry you're experiencing issues viewing your BT Bill online. I gave your mobile number a quick call I'm sorry I didn't get speaking to you today.
I've made a few adjustment to your My BT that should have resolved the issue, please can you let me know if you can now view your bills?
I just checked and still not working, please feel free to call on th emobile number I gave yesterday.