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Beginner
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Cant view bills

Have been unable to view bills for 6 months. When I log in it shows my email account. I click my bt and directs me back to same page. When I put forgotten password in my bt, it allowed me to reset it. But all it did was reset my email password!!! Are my email account and my bt accounts the same login now? If so why can't I view bills.
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Moderator
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Re: Cant view bills

Hi @Cathrob  Welcome to the forum and thanks for posting. Sorry you are unable to view your bills online. 

Have you been able to view bills ok before with the same login details? If not your email address may not be the Primary BTID. Check out What's the difference between an Account holder and an Account manager in My BT? and let me know if this helps.

Cheers
John 

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