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Caleb08
Beginner
1,242 Views
Message 1 of 8

Cash back cheque not arrived

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I’ve received my BT reward card I got when I signed up to BT , but I still haven’t received my cash back cheque which I was told I would receive within 45 days. Any help please?

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7 REPLIES 7
JohnC2
Moderator
Moderator
1,201 Views
Message 2 of 8

Re: Cash back cheque not arrived

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Hi @Caleb08 Sorry that you have not received your cashback cheque yet.

We will be happy to chase this up for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

PS please include the 3rd party website the order was placed via offering the cashback cheque.

Thanks
John

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Caleb08
Beginner
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Message 3 of 8

Re: Cash back cheque not arrived

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I can’t find the contact the mods link , sorry.
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JohnC2
Moderator
Moderator
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Message 4 of 8

Re: Cash back cheque not arrived

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@Caleb08 My mistake Smiley Embarassed Please check and it should be there now.

Cheers
John

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Cash back cheque not arrived

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deleted by poster

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JohnC2
Moderator
Moderator
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Message 6 of 8

Re: Cash back cheque not arrived

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Hi @Caleb08 Thanks for sending over the details. I've contacted the promotions team to check on the delivery of your cheque and should have an update later this week and I'll be in touch then.

Cheers
John

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Caleb08
Beginner
1,126 Views
Message 7 of 8

Re: Cash back cheque not arrived

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Thank you .

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JohnC2
Moderator
Moderator
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Message 8 of 8

Re: Cash back cheque not arrived

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Hi @Caleb08 I called earlier sorry I could not reach you. I just wanted to confirm that the promotions team have updated me to say that they have manually processed your cheque and this will be delivered within the next 30 days. 

Please post back after this time period has expired and let me know if you have received it or not and I'll chase it up again for you in required.

Cheers
John

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