cancel
Showing results for 
Search instead for 
Did you mean: 
Silverfox0501
Aspiring Contributor
281 Views
Message 1 of 12

Cashback Cheque Not Received

Go to solution

Hi, I have not received my £50 cashback cheque, which I qualified for when I ordered BT Infinity. I have received the £95 Mastercard however.

I ordered my new service with BT on 14/2/18, and it went live on 1/3/18.

Please can you help?

Thanks

0 Ratings
11 REPLIES 11
Moderator
Moderator
268 Views
Message 2 of 12

Re: Cashback Cheque Not Received

Go to solution

Hi @Silverfox0501 Sorry you have not received your cashback cheque. 

Please can you confirm the 1st 3 letters of your order reference (Do not post full order number) and also which 3rd party website the cashback cheque offer you took up was on. Post back and let me know.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Highlighted
Silverfox0501
Aspiring Contributor
262 Views
Message 3 of 12

Re: Cashback Cheque Not Received

Go to solution
Morning , the first 3 letters are AJM , and it was via the MSE website.
Thanks
0 Ratings
Moderator
Moderator
248 Views
Message 4 of 12

Re: Cashback Cheque Not Received

Go to solution

Hi @Silverfox0501 Thanks for posting back that information for me.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Moderator
Moderator
221 Views
Message 5 of 12

Re: Cashback Cheque Not Received

Go to solution

Hi @Silverfox0501 Thanks for sending over your details. I have emailed the promotions team about the cashback cheque and will update you as soon as I hear back.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Silverfox0501
Aspiring Contributor
206 Views
Message 6 of 12

Re: Cashback Cheque Not Received

Go to solution
Hi John, just wondered if there had been any response yet from the promotions team ? It’s been 6 days now since I raised the query !
Thanks
Martin
0 Ratings
Moderator
Moderator
202 Views
Message 7 of 12

Re: Cashback Cheque Not Received

Go to solution

Hi @Silverfox0501,

@JohnC2 is on the late shift today and he'll get back to you later on today.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Moderator
Moderator
191 Views
Message 8 of 12

Re: Cashback Cheque Not Received

Go to solution

Hi @Silverfox0501 Sorry for the delay with your cashback cheque. I've received confirmation from the promotions team that the voucher has been manually ordered and with be within the next 30 days.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Silverfox0501
Aspiring Contributor
185 Views
Message 9 of 12

Re: Cashback Cheque Not Received

Go to solution
Thanks for your help on this John , I take it you meant it will be with me within the next 30 Days ! I would have hoped it would have been given priority as I have already waited 45 days !
Thanks again
0 Ratings
Moderator
Moderator
171 Views
Message 10 of 12

Re: Cashback Cheque Not Received

Go to solution

Hi @Silverfox0501 yes the next 30 days. Sorry it cannot be speeded up as they are sent by a 3rd party on our behalf. Please post back to confirm when you receive the cheque or if it has not arrived within the 30 days and I'll chase again if required.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings