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ojwiz
Beginner
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Message 1 of 5

Cashback not tracked on BT

Hi

I recently bought BT broadband as there was a black friday deal with £105 cashback on Topcashback. A week is gone now yet the cashback hasn't tracked. I have created a claim with Topcashback but  of course the decision will be taken by BT over this. Since cashback was the only reason I joined BT over Vodafone, if it is not going to track, I might as well cancel BT within 14 days cooling period. How do I get a confirmation on this?

 

Thanks

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Cashback not tracked on BT

Welcome to this user forum.

 An order for cashback will have an order ref starting AJM or BTC if it has tracked successfully. Can you confirm that please?

Check out this information for TopCashBack users How can I make sure I receive my cashback

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ojwiz
Beginner
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Message 3 of 5

Re: Cashback not tracked on BT

Hi,
 
Thanks for a quick response, below are the details:
 
Order Placed: 22-Nov-2018

Reference: AJM*************4156

 

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Cashback not tracked on BT

Please can you edit out those numbers, as they are personal to you, and this is a public forum.

Just leave the letters AJM on your post, so it can be seen, should help be needed. Thanks

As your order reference starts with AJM, then your cashback has tracked, so there is nothing to worry about.

If you need any more help with this, then please post back on this thread, and someone from BT will be able to help.

This forum is here to help with any issues you have with your service.

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Keith_Beddoe
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Distinguished Sage
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Message 5 of 5

Re: Cashback not tracked on BT

Thank you for editing your post Smiley Happy

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