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murph2019
Beginner
201 Views
Message 1 of 5

Cashback rejected

Topcashback have just rejected my cashback. BT changed my original order and gave me a new order number. Can anyone help me with this?
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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Cashback rejected

@murph2019 I'm really sorry to hear there were issues with your order and cashback claim. Have you filed a missing cashback claim with Topcashback yet?

You'll need to provide them with your new order number for them and they can link the cashback to the new reference. 

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murph2019
Beginner
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Message 3 of 5

Re: Cashback rejected

Yes I've done that earlier today. Hopefully that will work, it doesnt give you anywhere to explain what happened but I was able to input the more recent order number. The only thing is it can take them quite a while to look into this.
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Moderator
Moderator
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Message 4 of 5

Re: Cashback rejected

Hi @murph2019 

Thanks for replying!

Keep us posted how things go with this.  If you are still having problems post back and we will give you a hand from here.

Cheers,

Robbie

murph2019
Beginner
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Message 5 of 5

Re: Cashback rejected

Oakey doakey will do
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