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abgaard
Beginner
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Message 1 of 2

Change delivery address

Hello, is it possible to change the delivery address of a package without having without having to call BT...? I've so far been on hold for 30mins 3 times and have had to give up before getting through to anyone.

Anders

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JohnC2
Moderator
Moderator
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Message 2 of 2

Re: Change delivery address

Hi @abgaard,  welcome to the forum and, sorry you could not get through when you called to update the delivery address. 
If it is the BT Hub that you are looking to change the delivery address for the majority of our hubs will fit through a standard letterbox if you're not at home. 
If it is BT TV equipment or you still need to change the delivery address for the hub then you will need to call and speak with us to get the address updated.

cheers

John

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