I legaly changed my name recently and I've searched the forums here, to no avail, looking for advice as to how I change the name on my Bills and Account.
I have been able to log into my online account and update my details there, but bills still have my old name on them.
The reason behind the name change if that i've transitioned from male to female (transgender). I wanted to do the name change with BT by letter or online if possible, as I hate, with a passion, calling BT's awful call centers.
I've read stories of having my line disconneced and reconnected, just for a simple name change. I wish to avoid this after the last mess BT made connecting me when I moved house 3 years ago and they took 6 months to sort my line out!!
If anyone could help i'd be most greatful.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community forum. I'll be able to help you change the name on your BT account. Please can you send me in your details using the "Contact The Mods" link found in my profile?
try 0800800150 from your mobile
mod contact is invite only