Hi, first I'dlike to give a brief background summary. My wife has had a phone package with BT for over 20 years. I've had a broadband account with a different supplier for a long time. Have finally decided to join the two together and are having BT Infinity installed on the 27th December. We decided to keep the account in my wife's name so we could keep the same phone number. Last weekend we changed payment from monthly to Whole Bill direct Debit without any issues. We decided that I would be responslble for the payment of the Bill. This is where the problem started, I first tried to change Direct Debit details online last Saturday. Initially it looked like it had worked because we checked into My BT and the details had changed. Sunday we received an Email confirming that the DD was being changed into my wife's name which is the opposite of what we were trying to do. I phoned 150 and was told that the DD was still in my wife's name and that they would change it for me and that I would receive a confirmation Email shortly. Waited till yesterday but no Email so decided to phonre again. Was told it hadn't been changed and the gentleman at the call centre in Scotland would change it and he assured me it was changed and that I would get an Email within 2 hours. Still no Email and I don't know whether it's been changed or not. Does anyone have any ideas as to what may be happening or who I can contact to find out. Thank You in advance
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Welcome to the community. I'm sorry to hear about the difficulties you've had in changing your Direct Debit details. If you send me in your details I'll make sure this has been done correctly.
Please can you send me in your details using the "Contact The Mods" link found in my profile?
Many thanks to both paddyb and neilo for their prompt replies. Just another quick question, how long before the DD change shows on My BT?
NeilO, I waited until the monthly payment wasdue before getting back in touch. The matter doesn't seem to have been resolved as the money was taken from my wife's account. Would it be possible for you to look into this for me please?