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Newbie
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Message 1 of 2

Changing a Direct Debit

I've changed my bank details and keep trying set up a direct debit. Every time I get an email from BT saying it will be done soon, but I've not received the mandate in the post to sign and send on to my bank.

I've tried 3 times, now, with no luck. Luckily I had quite a bit of credit on my account that has been used for the recent bill payments but that won't work for my next bill and I don't want to be penalised for a late payment.

Is there any way I can set up a Direct Debit online? Waiting for something to be sent in the post is obviously not the part of the system that runs smoothly.

Thanks.

 

 

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Changing a Direct Debit

Log in to MyBT > Your bills and usage > Your bill settings > Change how you pay your bill > Change bank details.

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