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Paul608085
Expert
1,905 Views
Message 31 of 68

Re: Channels being removed from Classic Entertainment TV pack

@stereohaven 

No, I missed that one. However, the thread seems to start two months ago after a call from a Plusnet customer to them. Nothing further in the thread corroborates this.

I have already had two calls with Plusnet this past weekend - and asked both times if there were to be any changes to their TV packages. Both times I was told that there were no plans.

Just to be sure, I called Plusnet again just now - still they know nothing about any changes planned, two months after it was first suggested. That is not to say that nothing will happen in the future of course, but two months does seem like a long time for 3 different Customer Service people at Plusnet TV not to be aware at all of any changes to their service?

Does the fact that BTTV, Plusnet and EE are all part of BT Group, necessarily mean that they all provide exactly the same services? I would have thought that they might want to pitch them to different customer groups, such as was suggested earlier in this thread: BTTV for the "premium" NowTV, and a "cheaper", (and more restricted), Entertainment package on Plusnet?

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stereohaven
Recognised Expert
1,900 Views
Message 32 of 68

Re: Channels being removed from Classic Entertainment TV pack

Sigh.

Just buy what you want from who you want. Caveat emptor.

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stereohaven
Recognised Expert
1,510 Views
Message 33 of 68

Re: Channels being removed from Classic Entertainment TV pack

Paging @Paul608085 

Plusnet have confirmed that they will “no longer be taking orders” for their YouView powered TV service from the 19th January.

A Plusnet spokesperson told ISPreview:

“As a value provider, we’re all about giving customers simple, reliable broadband with great customer service. We are simplifying our product range and from 19th January we will no longer offer YouView TV. Existing customers can continue to watch their YouView TV package and still be able to enjoy great content as part of the BT Sport App.”

 

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Paul608085
Expert
1,494 Views
Message 34 of 68

Re: Channels being removed from Classic Entertainment TV pack

Thanks for that.

Unfortunately it appears that when the time comes,  in order to keep the channels that I currently enjoy, such as Eden, W and Nat Geo Wild, I will have to commit to a 24 month contract for a service that BT can seemingly remove channels from at will without replacing them with anything, or a reduction in price.

I wonder how far they can reduce the package before, (legally), the contract would be unenforceable because the service is no longer being supplied to an acceptable standard?

Also, I notice that Discovery Science and Discovery Turbo, that I currently get on channels 336 and 337 are not listed on the BT TV Classic Entertainment's web page as either being part of the package or scheduled for removal.

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MJS1
Beginner
1,345 Views
Message 35 of 68

Re: Channels being removed from Classic Entertainment TV pack

d today we get tole they are removing another 6 channels. Like many people the channels I watch aren't included in any other package, feels like they are forcing me towards Sky.

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Paul608085
Expert
1,328 Views
Message 36 of 68

Re: Channels being removed from Classic Entertainment TV pack

@MJS1wrote "they are removing another 6 channels"

What are the 6 channels that you are referring to that you were told today are being removed?

 

It was announced a while back that the following were going:

1st March: Sky History, Lifetime, Crime & Investigation and Vice.

1st April, Syfy and E!

As an aside, what channels that are going will you particularly miss? For me, it will be the nature and documentary types.

Have you tried Pluto TV? It is a free, (legitimately), Android app, (don't know about iPhone), that can be installed on Android TV and the latest Chromecast or cast from a phone or PC. It has over 100 channels of various genres and for me, it is surprisingly good - in fact I watch it more now than the channels that I pay for!

 

 

hyper01
Aspiring Expert
1,309 Views
Message 37 of 68

Re: TV Channel Changes from 28th February 2021

It would be really useful if on the review your options one inluded cancelling.

 

I guess I will need to phone up to do this.

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TomV87
Aspiring Contributor
1,273 Views
Message 38 of 68

Re: TV Channel Changes from 28th February 2021

How did you get on with this?

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Craigdm66
Beginner
1,256 Views
Message 39 of 68

Re: TV Channel Changes from 28th February 2021

I too would be interested to find out if this change meant you could cancel your existing contract without penalty.

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stereohaven
Recognised Expert
1,246 Views
Message 40 of 68

Re: TV Channel Changes from 28th February 2021

I don't think it does, usually content/channels coming and going is covered as a fact of life in terms and conditions by all tv providers, but you can always ask.

Ultimately, BT don't want you on any of the old packages or the still available "Classic Entertainment", they want everyone on the NOW TV based packs to simplify the product range and support model whilst bringing down costs.