Ended up costing £39.40 for two calls. Appreciate that directory enquiries are expensive, but this seemed excessive.
I've just been on a chat with a BT rep who explained the calls were made up of "£1.39 per minute, plus your phone company's Access charge".
I explained he was my "phone company" and asked him to explain what these access charges were. He couldn't.
I asked him where I could find out what they were and he pointed me to http://www.bt.com/pricing.
I explained I couldn't see anything on access charges there either, but he couldn't help.
Anyone else have this problem?
(I can't remember what I was searching for, but think it was a local restaurant's number - turns out it would have been cheaper to have jumped in a taxi and asked them face-to-face)
After a lot of digging, the "access charge" appears to be the same as the price of a call to a "service number".
In plain English, the rate you pay BT is the same as you would pay BT for a normal phone call, but ignoring any calling package you're on.
In other words, 11p per minute. http://www.productsandservices.bt.com/products/lib/pdf/BT_PhoneTariff_Residential.pdf
If you are ever desperate enough to need to call a 118 number, never let them put you through to the person you are asking about. They charge their inflated rate for the entire duration of the call.
118 calls and anything to do with them are a complete rip-off. I notice that one of the main players is morphing into a loan
shark provider; hopefully that means that enough people have sussed them out to send the directory enquiry business down the Swanee.