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Disneylover
Beginner
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Message 1 of 6

Charged 42p twice for 2 calls landline to Mobile

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Seems rather a lot when the mobile wasn't answered.  I was only ringing my mobile to see if it was ringing properly.  Should I query this or is it correct?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Charged 42p twice for 2 calls landline to Mobile

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Welcome to this user forum.

Its a 23p setup fee for each call, whether its answered or not.

https://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf

Disneylover
Beginner
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Message 3 of 6

Re: Charged 42p twice for 2 calls landline to Mobile

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I accept that (although I didn't know that before) but why the extra 19p per call?
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Keith_Beddoe
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Message 4 of 6

Re: Charged 42p twice for 2 calls landline to Mobile

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@Disneylover wrote:
I accept that (although I didn't know that before) but why the extra 19p per call?

You would have to delve into the tariff guide to find out that, as there may be a minimum charge.

mobile cost.jpg

Devon_Dave
Distinguished Guru
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Message 5 of 6

Re: Charged 42p twice for 2 calls landline to Mobile

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Did the call go to your voicemail service? If it did that is the same as the call being answered.
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Disneylover
Beginner
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Message 6 of 6

Re: Charged 42p twice for 2 calls landline to Mobile

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No I don't believe so. I presume it is a minimum charge thing but I won't be making that mistake again.
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