I've had a look at our email queue and can confirm that we have your details. There are a few cases ahead of you in the queue but you should get a reply at some stage today.
Thanks for taking my call today, nice speaking with you. I'm glad I was able to sort this out for you. Post back if you have any other queries and we'll be happy to help.
All the best
thank you very much David for your prompt response and help, it is very much appreciated.