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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
If the aerial installation was canceled you shouldn't have been charged. I'll be able to get this corrected for you. Please can you send me in your details using the "Contact The Mods" link found in my profile.
Thank you for sending your details. I gave your home number a quick call, I'm sorry I didn't get speaking to you today.
I'm sorry you've been incorrectly charged for the Aerial installation. I can confirm that I've refunded that charge in the form of a credit to your BT Bill. The details of this credit will be shown in the credit section of your next bill.
Please accept my apology for that charge being raised incorrectly.