cancel
Showing results for 
Search instead for 
Did you mean: 
LiamH31
Newbie
201 Views
Message 1 of 6

Charged for calls I didnt make

This has been ongoing and seems to happen in september, charged last year for calls i didnt make as no landline phone, only use for the internet, apology and refunded, same again 2017, refunded but tried to escalate, ignored and asked several times must be someone whos in your house, physically cant be as we do not have a phone. Told i would be charged for engineer to come out, absolute Joke.
Some of the calls are classed as free but thats not the point we do not have a phone.

BT should sort this out, its obviously not safe and frustrating to see so many people with similiar problems.
0 Ratings
Reply
5 REPLIES 5
LiamH31
Newbie
192 Views
Message 2 of 6

Re: Charged for calls I didnt make

Actually just my phone number and someone else answered, lol BT saying my problem
0 Ratings
Reply
LiamH31
Newbie
180 Views
Message 3 of 6

Re: Charged for calls I didnt make

Finally got my point across and was handled by somebody called Jasmeet, only person that showed empathy and sympathy
0 Ratings
Reply
Distinguished Sage
161 Views
Message 4 of 6

Re: Charged for calls I didnt make

crossed lines can and do happen with all providers not just BT and your problem is becoming more common due to people not using their voice line having a phone connected is worthwhile for emergencies and should you have a broadband fault could save you time and money getting it fixed
0 Ratings
Reply
LiamH31
Newbie
151 Views
Message 5 of 6

Re: Charged for calls I didnt make

They have 2 customers on same phone number, getting sorted tomorrow
0 Ratings
Reply
Distinguished Sage
146 Views
Message 6 of 6

Re: Charged for calls I didnt make

you have a crossed line very common fault having a phone permanently would have shown the problem up months ago for you
0 Ratings
Reply