Charged for non return of kit but did return

[slatham421]

Hi I downgraded to BT essentials in November and was asked to return my Wi-Fi disc which I did via Royal Mail within the time limit . However I’m being charged 30 when the post office said it went to yours and was delivered . Now I didn’t get a receipt because the office I used only scan the item how do I get the tracking info so I can check it was sent please do I phone the post office hotline ? Thanks as this 30 pound charge is a lot and I simply cannot afford it . Thanking you in advance . 

[JohnC2]

Hi @slatham421, welcome to the forum, and thanks for posting.

I've sent you a Private Message so you can get in touch with the Mod team and we'll see what we can do to help you here.

Cheers

John

[slatham421]

Okay will do thanks for getting back to me