cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
700 Views
Message 1 of 3

Charged for non return of kit but did return

Hi I downgraded to BT essentials in November and was asked to return my Wi-Fi disc which I did via Royal Mail within the time limit . However I’m being charged 30 when the post office said it went to yours and was delivered . Now I didn’t get a receipt because the office I used only scan the item how do I get the tracking info so I can check it was sent please do I phone the post office hotline ? Thanks as this 30 pound charge is a lot and I simply cannot afford it . Thanking you in advance . 

0 Ratings
Reply
2 REPLIES 2
673 Views
Message 2 of 3

Re: Charged for non return of kit but did return

Hi @slatham421, welcome to the forum, and thanks for posting.

I've sent you a Private Message so you can get in touch with the Mod team and we'll see what we can do to help you here.

Cheers

John

650 Views
Message 3 of 3

Re: Charged for non return of kit but did return

Okay will do thanks for getting back to me 

0 Ratings
Reply