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Aspiring Contributor
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Message 1 of 18

Charged for phone calls empty house

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I have been charged for calls when my house is empty I know this as only me in house and work offshore.

It's on £1.46 I have tried the help chat and got disconnected from the chat. one of the phone calls is 0.01 second long and charged £0.36 for it how does some one make a call for that time. I am one unlimited minutes with my BT mobile so why would I use land line BT help sucks not worth the bloody hassel to try again. Roll on when my contract to and end and I tell bt to stick it where the sun doesn't shine.

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Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: Charged for phone calls empty house

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do you have an alarm system that 'checks in' every so often to ensure it is working?



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Aspiring Contributor
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Message 3 of 18

Re: Charged for phone calls empty house

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Hi

I do have an alarm system but not connected to phone and alarm been in for a bit as I did think of that.

The 3 numbers are diffrent .

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VeteranISPUser
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Message 4 of 18

Re: Charged for phone calls empty house

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@organicwrote:

Hi

I do have an alarm system but not connected to phone and alarm been in for a bit as I did think of that.

The 3 numbers are diffrent .


Have you called the numbers, to see who they belong to?

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organic
Aspiring Contributor
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Message 5 of 18

Re: Charged for phone calls empty house

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No I have not called them I know one is a local taxi at 02:00 in the morning and the others I dont hve a clue ********* and  *********** both at 10:49.

So how do I make two calls at the same tine to diffrent numbers 

It's BT attitude that **bleep** me off more than anthing.

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Moderator
Moderator
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Message 6 of 18

Re: Charged for phone calls empty house

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@organic I've taken down the numbers as it's best not posting this type of info on a public forum.  

You might have a crossed line, if you dial 17070 does it read back your own number?

 

Community ModeratorNeilO
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organic
Aspiring Contributor
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Message 7 of 18

Re: Charged for phone calls empty house

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17070 gives me my number

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Moderator
Moderator
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Message 8 of 18

Re: Charged for phone calls empty house

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@organic Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to have a look at this for you. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Moderator
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Message 9 of 18

Re: Charged for phone calls empty house

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Hi @organic Thanks for taking my call earlier and sorry we got cut off mid discussion.

I've checked your latest bill which was issued yesterday and there are no call charges raised on it. I wanted to check that you had seen these charges on your recent usage online when you checked and now that they bill has been issued with no call charges. If that is correct post back and let me know you are happy that this has been resolved.

If not and you are querying call charges I've missed please advise the best time to call you and I'll be happy to call you back and help with that.

Cheers
John

 

Community ModeratorJohnC
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organic
Aspiring Contributor
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Message 10 of 18

Re: Charged for phone calls empty house

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To JohnC2 I have just checked and now there is no cost against the then there was a cost against the to 3 on the bill on Saturday as I have a print of it in the house. Someone has removed the chargers in the last two days.
I am on train now going back to work **bleep** signal in North Wales it seems to be sorted now and chargers removed