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Message 11 of 20

Re: Charged for phone calls empty house

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Hi @organic Thanks for checking that and posting back so quickly.

Cheers
John

Community ModeratorJohnC
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organic
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Message 12 of 20

Re: Charged for phone calls empty house

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Hi 

Yes me happy with it no chargers on my bill. 

So must live with a ghost then as house empty roll on when I get back after this trip away to meet him/her 🙂 🙂

Thanks for all help

organic

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organic
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Message 13 of 20

Re: Charged for phone calls empty house

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Hi

Can you check my bill again for July as 3 phone calls from June seem to be on it from empty house.

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Message 14 of 20

Re: Charged for phone calls empty house

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Hi @organic,

I'll check it for you and call you soon. I can see that you spoke with John not that long ago.

Thanks

DanielS

Community ModeratorDannyS
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Message 15 of 20

Re: Charged for phone calls empty house

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Thanks for speaking with me today.

As agreed, I've removed those charges for you. I'll also be back in touch on Monday.

Thanks

DanielS

Community ModeratorDannyS
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Message 16 of 20

Re: Charged for phone calls empty house

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Hi @organic,

I have sent you a private message today. I'll be out of the office tomorrow but I'll check in with you over the weekend to see if you are happy with everything Smiley Very Happy

Thanks

DanielS

Community ModeratorDannyS
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organic
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Message 17 of 20

Re: Charged for phone calls empty house

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Me happy with it now as not been charged for so if want to clese thread cand do.

Thanks for yoyr help.

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Message 18 of 20

Re: Charged for phone calls empty house

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Hi @organic Thanks for posting back and all is resolved and I'll let @DanielS know he can close this case.

Cheers
John

Community ModeratorJohnC
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organic
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Message 19 of 20

Re: Charged for phone calls empty house

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Hi
I have just looked at my bill and seems the calls are back on.
I am off shore now for another week on nights so hard to get hold of me. Can you check please.
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Message 20 of 20

Re: Charged for phone calls empty house

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Hi @organic I've checked and no bill has been issued since @DanielS refunded the call charges and the unbilled usage for your next bill is showing £0.00. Once the bill is issued post and let me know if there are call charges on it and we will be happy to investigate further for you.

Cheers
John

Community ModeratorJohnC
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