One month ago I called BT help line and talked to some one that barely spoke english, I made it very clear that in the first bill that I paid (90.51 pounds.... ) I had been charged twice with regards to my broadband. I need a refund for 26 pounds to my account.
He admitted it had been charged twice by accident and claimed that this would be discounted in the next bill. I asked if he was sure it was fixed and he said it was indeed. Needless to say, I am writing this because he clearly disregarded his duty and I have not had that charge refunded.
Can somebody with at least a double digit IQ and that speaks english to the extent that we can communicate help me with this?