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Borja
Newbie
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Message 1 of 2

Charged twice, need £26 refund

Hi,

One month ago I called BT help line and talked to some one that barely spoke english, I made it very clear that in the first bill that I paid (90.51 pounds.... ) I had been charged twice with regards to my broadband. I need a refund for 26 pounds to my account.

He admitted it had been charged twice by accident and claimed that this would be discounted in the next bill. I asked if he was sure it was fixed and he said it was indeed. Needless to say, I am writing this because he clearly disregarded his duty and I have not had that charge refunded.

Can somebody with at least a double digit IQ and that speaks english to the extent that we can communicate help me with this?




Thank you in advance.

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Charged twice, need £26 refund

Try Live Chat. They're usually more sensible than the phone helpdesk, and you can keep a copy of the conversation in case you need it. 

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