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lincolndave2912
Beginner
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Message 1 of 4

Charged whole bill when told i would pay nothing

 
 
 
 
 
 

 

I was told when i cancelled bt sport whilst there was no sport i would have nothing to pay so i went ahead and cancelled. Now i have been billed £419 for the rest of my contract. My online bill said i owed nothing so why was i charged? Anything i can do other than spend hours on the phone waiting?
 
 
 
 
 
 
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Charged whole bill when told i would pay nothing

@lincolndave2912 

It sounds like you cancelled your whole broadband service by mistake.

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lincolndave2912
Beginner
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Message 3 of 4

Re: Charged whole bill when told i would pay nothing

 
 

i only had bt sport and they told me it would be cancelled with no charge and when i looked on my online bill, it had no charge. i wouldn't of cancelled it if i had to pay, £20 a month of whatever it was is nothing compared to that! i cannot afford that

 
 
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DanielS
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Message 4 of 4

Re: Charged whole bill when told i would pay nothing

Hi @lincolndave2912,

I am so sorry to hear that this has happened.

Can you reply back to my private message, please? One of my team will help you as soon as we can.

Thanks

DanielS

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