Charged wrongly since start of 24-month contract

[allanraymond]

@Bungaroosh 

I appreciate you may have been busy October to December to check your bills, but assuming you access your account on line you are able to see your bills back to October. 

So if you check the bills on line does the one after the new contact show £29.99 and give a breakdown on all your costs?

I do however find it concerning if BT on chat  basically tell you hard cheese we are not refunding money owed.

I assume you downloaded a copy of your chat with BT to give you proof of the discussion for when the executive team get back to you?

[Bungaroosh]

@allanraymond 

The bills around that time were as follows:

Sep 2024: £40.00
Oct 2024: £42.00
Nov 2024: £32.00
Dec 2024: £37.00
Jan 2025: £37.00

I'll update once I hear from the executive team.

It's bizarre that Billing Customer Services are calling their offer of a partial refund "Compensation". I'm not asking for compensation. I'm simply asking for a refund of the excessive amounts that they removed from my bank account! I find it astounding that it's having to be escalated like this.

If I had overcharged a client accidentally, I wouldn't think twice about refunding them.

[Manatarms84]

I would let the executive team do what they are there for - I'm sure they will fix it for you.