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archie0506
Beginner
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Message 1 of 5

Chasing Free gift

Hi there I am having the same problem I have still not received my code for my gift 

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4 REPLIES 4
RobbieMac
Moderator
Moderator
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Message 2 of 5

Re: Chasing Free gift

Hi @archie0506 

Welcome to the Community and thanks for your post!

Sorry you haven't received the code to claim your free gift.  You should have received the code after 30 days following the activation of your services.  When did your services go live?

Cheers,

Robbie

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RobbieMac
Moderator
Moderator
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Message 3 of 5

Re: Chasing Free gift

Hi @archie0506 

Welcome to the Community and thanks for your post!

Sorry you haven't received the code to claim your free gift.  You should have received the code after 14 days following the activation of your services.  When did your services go live?

Cheers,

Robbie

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archie0506
Beginner
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Message 4 of 5

Re: Chasing Free gift

Yes I received an email saying I would receive the code after 14days of going live and it’s been longer than that now

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RobbieMac
Moderator
Moderator
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Message 5 of 5

Re: Chasing Free gift

Hi @archie0506

Thanks for posting back!

I am sorry for the confusion here.  The May choice offers actually have a 30 day lead time after the service is connected. 

What date did you place your order and what date was the service activated?

Cheers,

Robbie

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