I just joined BT Broadband through the online application form. Before I placed my order I asked for more details using "live chat". During our discussion I was informed that I will be able to claim an Amazon Echo, Fitbit Charge 3 or Samsung Tablet A 10.1. Here is the full transcript:
12 Mar 2019
Once the cooling off period has passed (14 days after the activation date), you'll receive an email with a code to claim your free gift.
Once you have received your code, you can select your free gift from the BT Shop here - https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-march-2019-offer
I though so but the person for customer service said a different thing. That's why I wanted to aske the question here.
What I have said, has been posted before, and confirmed by a moderator. I suspect that the CS person may have been confused, as they are not always aware of current promotions.
Which is what I quoted.
What @Keith_Beddoe says above is right. It's 14 days after your order completes. I am sorry if you were told differently. Would you like me to arrange to have it fed back to the adviser you mentioned? Also, I have removed your order reference number as it's unique to you
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|