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Vimi
Newbie
169 Views
Message 1 of 7

Claim my cashback

I claimed my cashback via online form in 15 Feb 18 and was told i would receive my cheque for £30 within 45 days.

As of 18/09/18 i am still waiting for this to arrive. I have spoken to BT on the phone who cannot help.

I have no idea who to escalate this to.

Any ideas?

Thanks

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6 REPLIES 6
Dean007
Recognised Expert
155 Views
Message 2 of 7

Re: Claim my cashback

Hi @Vimi

I havre just noticed your reward was requested in February so I have asked if a moderator can help. They will post here shortly.

 

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Sage
Sage
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Message 3 of 7

Re: Claim my cashback

Did you place your order via the BT site or a cashback site? If via a cashback site then it is they you need to contact for escalation.

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Highlighted
Moderator
Moderator
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Message 4 of 7

Re: Claim my cashback

Hi @Vimi,

I am sorry to hear that you still haven't received it. Was it for the £30 cheque with uSwitch between the 26/01/2018 – 31/01/2018?

Thanks

DanielS

Community ModeratorDannyS
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Vimi
Newbie
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Message 5 of 7

Re: Claim my cashback

Yes I think it was in that period
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Moderator
Moderator
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Message 6 of 7

Re: Claim my cashback

We'll get in touch with the team for you @Vimi.

To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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Vimi
Newbie
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Message 7 of 7

Re: Claim my cashback

Thank you
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