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Lenvdb64
Beginner
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Message 2 of 14

Claiming Amazon Echo reward for new BB Account

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 I signed up for Superfast BB Essential on 5 Dec 2018.

So far I am happy with the service. It was connected on 21 Dec. We have been using it now for a month now. Even though our modem drops off fairly regularly, the service is OK.

I was offered a new Amazon Echo as part of the deal

BT_FTTP_Deals Offer.PNGWhere is my Echo?

So here I am - wondering how I am suppose to claim this reward...It does not show up on MyBT Awared list to claim...

Are they hoping I will let it lapse?

Man Sad

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13 REPLIES 13
Lenvdb64
Beginner
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Message 1 of 14

Re: how do I claim amazon echo

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 I too seem to have the same problem now...

I ordered Superfast BB essentials before the offer expired and now the reward has disappeared into the aether...

I just called and they seem to delay and drag it out...knowing the offer expires if not taken in 3 months...

As Deadpool phrases the question:

Whose balls do I have to fondle to claim my Amazon Echo? Why does it not even SHOW UP on myBT Rewards screen?

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Distinguished Sage
Distinguished Sage
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Message 3 of 14

Re: Claiming Amazon Echo reward for new BB Account

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Lenvdb64
Beginner
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Message 4 of 14

Re: Claiming Amazon Echo reward for new BB Account

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Hi Keith

Thanks for your reply
I am working from home today, on my BB, so I can do this today....

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Moderator
Moderator
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Message 5 of 14

Re: Claiming Amazon Echo reward for new BB Account

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Hi @Lenvdb64,

I am sorry that you haven't received it or heard anything back about it. We may need to contact the Gift team who arrange the voucher codes. It can take up to 10 working days for them to get back to us. I've sent you a private message so we can look into this for you and get in touch with the team.

When you placed your order online I take it you saw the mention of the Amazon Echo?

Thanks

DanielS

Community ModeratorDannyS
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Lenvdb64
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Message 6 of 14

Re: Claiming Amazon Echo reward for new BB Account

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Hi Daniel

I placed the order on 5 Dec 2018 - VOL0*********

I am trying to claim for the Amazon Echo but it is not listed in myBT Awards List...

Here is the offer (I took a snapshot)

BT_FTTP_Deals Offer.PNG

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Moderator
Moderator
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Message 7 of 14

Re: Claiming Amazon Echo reward for new BB Account

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Thank you @Lenvdb64,

I can see your private message now. One of my team will pick this up for you over the next few days and will be in touch. I've edited your post to remove the order number as it's unique to you.

Thanks

DanielS

Community ModeratorDannyS
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Lenvdb64
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Message 8 of 14

Re: Claiming Amazon Echo reward for new BB Account

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Thank you Daniel

Your speedy reply is much appreciated. Have a great weekend.

Len

Smiley Happy

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Moderator
Moderator
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Message 9 of 14

Re: Claiming Amazon Echo reward for new BB Account

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Hi @Lenvdb64

I've sent off a request to the gift team to chase this for you. 

As soon as I have an update I'll be in touch to advise.

Thanks

Stuart

Community ModeratorStuartH
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Lenvdb64
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Message 10 of 14

Re: Claiming Amazon Echo reward for new BB Account

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Bless you and Thank you Stuart...

Much appreciated

 

Smiley Wink

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