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Beginner
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Message 1 of 7

Claiming BT Reward Card

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Hi, I got a BT broadband package through Moneysupermarket but have been unable to claim the reward card that was part of the deal. The broadband has been up and running for a month now, when I queried this BT advisor said to contact Moneysupermarket which I did and they said it's BT's responsibility. Very confusing!

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Claiming BT Reward Card

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did you read this post

https://community.bt.com/t5/Bills-Packages/Claiming-a-BT-Reward-card/td-p/1857030



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Beginner
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Message 3 of 7

Re: Claiming BT Reward Card

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I had just seen that and was having a look! There are no offers on my homepage but the deal definitely included a £100 reward card, but there are no eligibility markers, possibly because it was through an affiliate.

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Moderator
Moderator
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Message 4 of 7

Re: Claiming BT Reward Card

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Hi @DANMAN1 thanks for posting, I'm sorry you've been unable to claim your reward card, I've sent you a private message so you can raise this with the moderation team and we'll be happy to help. 

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Beginner
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Message 5 of 7

Re: Claiming BT Reward Card

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Hi @NeilO same issue here. Can you drop me a dm too please. 

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Moderator
Moderator
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Message 6 of 7

Re: Claiming BT Reward Card

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Hi, @Hankf I'm sorry you're unable to claim the reward card, I've sent you a private message so you can get in touch and we'll be happy to help.

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Beginner
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Message 7 of 7

Re: Claiming BT Reward Card

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Good news, BT have told me the reward card is on it's way within the next few days. Many thanks to the  Moderation Team for sorting this out.

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