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sketchead14
Newbie
614 Views
Message 1 of 11

Claiming Sainsbury's Gift Card

Hello,

 

I'm having trouble claiming my Sainsbury's gift card. Each time I fill in the form, an error message comes up saying "An exception has been raised within the callback" under the vol reference and order reference. How do I get around this?

 

Thanks,

Sam

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jano260
Newbie
578 Views
Message 2 of 11

Re: SAINSBURY GIFT CARD WOULD LIKE A REPLY PLEASE

Hello I am trying to claim my Sainsbury voucher and only thing I can see is: "An exceptiona has been raised within the callback" What now? 

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Simamal
Beginner
607 Views
Message 3 of 11

Re: Claiming Sainsbury's Gift Card

Same here! Pretty annoying given it took me about 45 minutes to locate the VOL number :((( help!
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porlb
Beginner
582 Views
Message 4 of 11

Re: Claiming Sainsbury's Gift Card

I'm also facing the same problem.  Hopefully a modeartor will step in - they seem to have helped on similar problems for others on older forum threads.

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Moderator
Moderator
581 Views
Message 5 of 11

Re: Claiming Sainsbury's Gift Card

Hi Everyone,

 

I'm really sorry about the issues you've had claiming your voucher, I've highlighted this to the gift card team and we'll 

post back as soon as we have an update.

 

Thanks

Neil 

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Simamal
Beginner
484 Views
Message 6 of 11

Re: Claiming Sainsbury's Gift Card

Thanks for your help, Neil. Any update on the matter? Can we speed things up? Quite sure no one here wants to miss the 3 months slot reserved for using this voucher
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Distinguished Sage
473 Views
Message 7 of 11

Re: Claiming Sainsbury's Gift Card

you will not lose out as nothing happens until you activate the card
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Simamal
Beginner
460 Views
Message 8 of 11

Re: Claiming Sainsbury's Gift Card

Which card? And how does it help if voucher isn't yet being processed. This needs quick resolution.
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Distinguished Sage
452 Views
Message 9 of 11

Re: Claiming Sainsbury's Gift Card

it is gift card not a voucher and until you receive the card and activate it yourself no time period starts
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Simamal
Beginner
441 Views
Message 10 of 11

Re: Claiming Sainsbury's Gift Card

This I fully understand, but there is time allocated to when you can actually claim this card ie from time BT service was activated which is 3 or 6 months I think. Miss that and it's gone.
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