Below are up-to-date instructions on how you can claim your reward card from BT.
Step 1 - Order
Step 2 – Get setup
Step 3 – Claiming your reward
Step 4 – Activate your reward card
Step 5 – Using your reward card
If you have followed the above process and have not received your reward card after 30 days please fill out your details on this link, Chase my reward card